Known issues

Browser compatibility

Currently our Browser Isolation technology is optimized to render well with Chrome and Edge. Safari, Opera, Firefox, and other browsers will be supported in upcoming releases.

Workaround: Please use Chrome or Edge until other browsers are supported.

Resolution: Engineering is currently working on a solution for this issue, which is expected to be resolved in the upcoming updates.

Policies

Currently when the Users and/or group toggle is enabled, but no users or groups are added, or no time or location is set, no warning is provided and the form is saved. The policy will not take effect.

Workaround: Kindly enable the toggles to apply the policy to a particular user, group, location, or timezone to see policy restrictions in effect.

Resolution: Engineering is currently working on a solution for this issue, which is expected to be resolved in the upcoming updates.

User Management

Currently if an administrator tries to remove their own account in the User Management category while being logged in, the system will not allow it and will show a generic error.

Resolution: We are updating our UX to account for such situations, and it will be fixed in upcoming releases.

Secure Browser

When a user tries to download a PDF file that is forbidden by a policy, the file is still downloaded.

Resolution: Engineering is currently working on the solution for this issue, which is expected to be resolved in the upcoming updates.